Long-term position as Sales Coordinator!

About the role

As a Sales Coordinator, you will handle sales inquiries, support the sales team and generate new business opportunities. You will also be responsible for customer support and technical advice. The role involves working with different teams to optimize processes and create great customer experiences. The company is in a growth phase and therefore not all structures are in place. To thrive in the position, you need to be very self-driven, enjoy taking initiative and enjoy working without clear structure and guidelines.

You are offered This job is initially a staffing assignment via Academic Work with the ambition of being hired by our client further on.

Work tasks

You will work with both inside sales and customer support, which means you will have a varied and broad role.

• Handle and follow up incoming inquiries via phone, email and chat
• Support field sales with quotes, leads and follow-up
• Proactively contact customers to drive business and qualify leads
• Coordinate sales activities together with sales and marketing teams
• Present solutions and create customized quotes
• Work with CRM and contribute to sales targets
• Manage the entire order flow - from quote to invoice
• Take care of customer cases via phone, email and chat
• Provide basic level technical support
• Help manage complaints and suggestions for improvement
• Respond to customer inquiries and problems via phone, email and chat in a timely and professional manner

We are looking for

• Experience in customer support, inside sales or sales
• Very good technical understanding
• Very good experience in administrative tasks
• Experience of working in various CRM and business systems
• Very good knowledge of English in speech and writing, as the work is mainly in English

It is advantageous if you have

• Very good knowledge of German

To succeed in the role, you will have the following personal qualities:

• Strong communication skills
• Business minded and customer focused
• Self-motivated, proactive and committed
• Structured

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.