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Are you fluent in Danish and interested in working in a challenging customer support role? We at Academic Work have been given the opportunity to search for a Customer Support representative for our client in the life science industry for a long-term assignment. You will become part of a team that supports customers throughout the Nordic region. Is this the next step in your career? We warmly welcome your application now as the selection process is ongoing.
Job Category: Kundtjänst
Extent: Heltid, Fulltime
Start date: Urgent
Type of work: Konsultuppdrag
Other: Possibility to work remote
Academic Work is searching for a Danish-speaking Customer Support representative for our client. You will become part of the company's Customer Care department, which currently consists of about 20 people working with customers in the Nordic market. The support is divided into two groups working closely together.
In your role, you will primarily work with telephone and email to provide support to the company's customers regarding delivery notifications, complaints, and handling of quotations. In addition to this, you will work with order management in their system and support customers who have placed orders through the company's webshop.
The work is based on 4 different business systems, and there is no requirement to know them, but being able to easily learn new systems is advantageous for the position. The daily work is handled automatically through a system that distributes calls based on availability and language competence, receiving around 5-7 calls per day. Responsibility for the common email queue where customer questions come in is also part of the daily work.
As a consultant for Academic Work, we offer significant opportunities for you to grow professionally, build your network, and create valuable contacts for the future. For this assignment, you will be employed by us at Academic Work and work as a consultant at the client's location. The assignment is for 6 months, and then there are very good chances of extension. Read more about our consultantoffer.
The recruitment process is handled by Academic Work, and the client's request is that all questions regarding the position are handled by Academic Work.
We are reviewing applications continuously, and the ad may be closed before the position is filled if we have moved on to the selection and interview phase.
When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a team of consultant managers to support you through your career with us.Read more about Academic Work