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Advert-ID: 15101367

IT Support Specialist to company in the retail industry!

If you have a background in IT support/service desk and aspire to advance your career in a team that deals with cutting-edge technology, there's an opening for you to step into the role of IT Support Specialist with one of our clients. Joining their global IT service desk, you'll assume a diverse and expansive role. Does this pique your interest? We invite you to submit your application!

Apply here!

City: Solna

Job Category: IT

Extent: Full time

Start date: As soon as possible

Type of work: Staffing

About the role

Our client understands the challenges that retail companies have and will face in the future. They collaborate with some of the leading retailers in the market to constantly embrace new technology and stay ahead. The goal is always to improve efficiency and deliver a world-class customer experience for their clients' customers.

As an IT Support Specialist, you'll join a team of four individuals highly skilled in diverse IT domains. Within this dynamic environment, you'll have the chance to cultivate and acquire new skills collaboratively with the team, facing challenges in unfamiliar domains. The team collaborates closely with the Security team, offering you an opportunity to gain insights into constructing a resilient infrastructure.

Work tasks

  • On-site physical IT support at the office, both for the staff and for managing IT equipment in areas such as conference rooms
  • Participate and, over time, take the lead in developing and enhancing how global IT support is managed through automation, workflows, and processes

We are looking for

You who:

  • Have a minimum of 3 years experience working in a similar role, with knowledge in areas such as troubleshooting and managing a service desk.
  • Have a post-secondary education in IT
  • Possess excellent English language skills, both spoken and written, as you will be part of an international team.

It is considered advantageous if you have a hobby or interest in exploring and learning more advanced aspects, such as Azure, alongside your professional experience.

To succeed in the role, your personal skills are: As a team-oriented individual, you value the social dimensions of office work. You possess a service-oriented and down-to-earth attitude. Additionally, you exhibit a problem-solving and solution-focused mindset, flourishing in an environment that requires initiative and self-driven progress. Having an inclination towards automation and enhancing workflows intelligently is considered an added advantage

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Become a part of Academic Work

When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a team of consultant managers to support you through your career with us.

Read more about Academic Work
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Do you have questions about this job?

Cassandra Martinsson or a colleague in the recruitment team will gladly answer you on Please specify advert-ID in your email: 15101367

Apply here!