Sales Manager, Parts and Services - Central & Northern Europe / Normet

About the role

The Sales Manager serves as the primary point of contact for customers and is responsible for driving parts and services sales and revenue growth by maintaining and expanding existing accounts. As an active account management team member, you need to pay special attention to inventory planning, parts consumption, training, and service requirements at the mine and tunneling site level.

What we offer?

• Key role in industry growth: A pivotal position driving Normet’s parts and services expansion across the European mining and tunneling sector.
• International environment & dynamic travel: Work with diverse European clients and cross-functional teams, traveling up to 75% to key customer sites in central- and northern Europe.
• Impact & ownership: Full accountability for key account planning, TCO modeling, and developing tailored customer solutions.
• Collaborative culture: Close synergy with Service, Equipment Sales, and technical support teams across local and international offices.

Work tasks

Key responsibilities involve

Business Growth and Functional

• Execution of the sales strategy for parts and services, growth within current and new customer base; responsible for leading and delivering on customer-specific monthly revenue targets.
• Active management in customer planning with spare parts, consumption levels, and portfolio offerings available within Normet. Identify gaps in customer purchasing behavior and work to create solutions to penetrate new sales.
• Active involvement with recommended spare parts kits and total cost of ownership modeling, pursuit of rental and used equipment opportunities.
• Lead on-site review meetings (monthly/quarterly as needed) with regular site visits and interactions.
• Address technical inquiries, on-site spare parts management reviews with recommended adjustments, review equipment performance and identify upgrades.
• Provide feedback for engineering and production regarding quality, parts reliability, and service with an understanding of bringing forward the voice of the customer.
• Active sales opportunity pipeline and customer fleet data management within Normet systems.

Financials

• Assist with forecasting, aligned with expected growth and actual order intake.
• Responsible for developing and executing the sales plan in a profitable and accountable fashion.
• Follow up on accounts receivables of orders as required.

Collaboration and Customer Relations

• Proactive customer focus to positively support the growth of Normet.
• Work alongside with Service Manager and Service teams to manage regional accounts.
• Coordinate with the local / international Normet order processing and technical teams.
• Collaborate closely with the Equipment Sales team throughout the sales process to identify future capital and after-sales opportunities.
• Develop and collect market knowledge. Identify and review the competition and relay this information to the Normet Sales and Service Teams.

We are looking for

• A minimum of 5 years’ experience in mining and aftermarket sales support. Account Management experience is considered an advantage.
• Excellence in written and verbal communication in English. Other Central and/or Northern European languages are seen as benefit.
• Willingness to travel up to 75% of working time within Europe.
• Experience with MS Office Suite, CRM systems, and sales analytics tools.
• Budget/forecasting skills.
• Capacity to operate in a demanding environment with competing priorities.
• Strong negotiation, communication, and presentation skills.
• An elevated level of responsiveness, organization, and interpersonal skills.
• Detail orientation, financial acumen and a strong command of sales tools and account management.

Other Information

• Permanent and fulltime position.
• Travel up to 75% of working time within Europe. Your home office could be in Sweden, Norway or Austria.
• Start: as soos as possible.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Normet Scandinavia AB

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