Customer Success Manager

About the role

As a Customer Success Manager, you will be the primary contact for a portfolio of solution providers, guiding them to maximize the value of their participation in exclusive B2B events. You will coach and support clients to generate high-quality leads and build strategic relationships through curated one-to-one meetings with senior decision-makers.

This is a sales-driven role where you will work closely with the sales team to strengthen client relationships, drive repeat business, and contribute to long-term account growth.

About the Company

The company is a leading B2B growth partner that connects solution providers with senior decision-makers across Europe. Through a proprietary matchmaking platform and curated events, they accelerate sales cycles and foster long-term business relationships. With operations in multiple countries and a diverse international team, the company offers a dynamic and collaborative environment focused on innovation and customer success.

Work tasks

• Build and maintain strong, long-term relationships with clients
• Deliver proactive and high-quality customer service
• Prepare clients for participation in invitation-only events
• Identify upselling and cross-selling opportunities
• Communicate the value of the service and event concept
• Manage time effectively and prioritize client needs
• Ensure accuracy and professionalism in all client interactions

We are looking for

• Around two years of experience in a client-facing role (sales, account management, customer success)
• Proven ability to build trust and strong client relationships
• Commercial mindset and drive to grow accounts
• Excellent communication skills and professional presence
• Fluency in Swedish and strong proficiency in English
• Analytical thinking and solution-oriented approach
• Ability to work independently and in a team

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.