Spanish-speaking Customer Service Representative

About the role

As a Customer Service Representative, you will be part of the international support team, assisting Spanish-speaking customers via phone, email and chat. You’ll handle inquiries related to savings accounts, deposit guarantees and account activity – ensuring each customer receives clear, professional and friendly help. The position is based at the headquarter office in Stockholm.

You will also collaborate closely with internal teams across Europe and ensure accurate documentation of your cases in the internal systems. This position is ideal for someone at the beginning of their career who values quality, teamwork and communication.

Work tasks

Your main responsibilities will, among other things, include:

• Respond to customer inquiries in Spanish via phone, email, and chat
• Help customers understand savings accounts and related services
• Accurately document customer cases in CRM systems
• Collaborate with colleagues in Sweden and across Europe
• Working with Anti-Money Laundering (AML) and related regulatory frameworks

We are looking for

• someone who speaks fluent Spanish and has professional proficiency in English
• has experience in customer service, administration, or a similar field
• someone who is structured and has a detail-oriented approach to work
• someone who has clear communication skills and a genuine interest in helping others
• someone with an eagerness to learn and grow within customer support or finance

It is considered a merit if you speak Swedish or have a knowledge of any other European languages and/or previous work experience from the banking or insurance industry.

You’re someone who thrives on making customers feel heard and supported. You take initiative, value accuracy, and bring a positive attitude to your team. You don’t need previous experience from finance – the most important thing is your motivation and willingness to learn.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position are directed to Academic Work.

Our selection process is ongoing and the advertisement may close before the recruitment process is completed. The process includes two assessments: a personality test and a cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity and a fair process.