Network Technician (Fortinet), 3rd Line Operations to GlobalConnect

About the role

GlobalConnect is currently undergoing a strategic organizational evolution, creating a dedicated split between Underlay and Overlay operations. This transition is going live right now, and they are establishing a specialized 3rd Line Operations team to support this new structure. We are looking for senior technicians who want to be the foundation of this new team. This is a role for someone who thrives in complex environments and wants to be a key player in stabilizing and scaling high-performance network solutions for large-scale enterprise and government sectors.

As a 3rd Line Network Technician, you will be the final technical authority within their operational flow. You will join a complex operations unit that acts as the bridge between day-to-day drift and their architectural design teams. You will work with some of the most advanced network infrastructures in the Nordics, gaining exposure to technologies that are setting the industry standard for the next five years.

A security clearance is required for this position.

We focus on specialization. For this position, we need you to have a deep, senior-level grasp of Fortinet (FortiGate, SD-WAN, FortiAP, NAC/EMS).

You are offered

• Join GlobalConnect as they go live with a new organizational structure (Overlay/Underlay), giving you a direct hand in shaping their 3rd-line operations.
• Get hands-on with Europe’s most complex ISP environments and stay ahead with technologies like SD-WAN, NAC, and SASE.
• Continuous training and certifications, ensuring you remain a leading expert in the field while supporting critical infrastructure.

Work tasks

This role involves providing expert 3rd-level operational support for complex network infrastructures, encompassing troubleshooting, maintenance, and strategic development of advanced network systems. You will collaborate with engineering teams, manage critical incidents, and contribute to the evolution of secure, high-performance connectivity solutions for enterprise and government clients.

• Lead the Overlay Setup: Be a key player in building the operational framework for the new B2B split.
• 3rd Level Escalations: Handle the most advanced issues escalated from 1st and 2nd line, taking full ownership until resolution.
• Major Incident Management: Act as a Technical Project Leader during critical events, coordinating with vendors (TAC) to identify bugs and test software deployments.
• Stakeholder Management: Keep customers and internal stakeholders updated during high-pressure situations.
• Continuous Improvement: Work with DevOps and NetOps mentalities to improve deployment and monitoring.

We are looking for

• Deep expertise in Fortinet networking solutions, specifically configuration and management of:

  • FortiGate (Firewalls & SD-WAN)
  • FortiSwitch and FortiAP (WiFi)
  • FortiExtender (4G/5G cellular gateways)

• Experience with Fortinet management and security ecosystem, including tools such as:

  • FortiManager and FortiAnalyzer
  • FortiEMS, FortiNAC, or FortiSandbox

• Solid experience with TCP/IP, Routing & Switching, and SD-WAN services (Underlay, Overlay, Add-On).

• Fluency in English, both written and spoken.

• You enjoy the detective work of complex troubleshooting and don't settle for quick fixes.

• You understand the mission-critical nature of their services and are ready to take the lead when high-priority issues arise.

It is meritorious if you have

• Familiarity with ITIL principles.
• Experience with tools such as ServiceNow, Jira, and MS Teams.

To succeed in the role, your personal skills are:

• Supportive
• Stress tolerant
• Goal oriented
• Social
• Responsible
• Intellectually curious

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Globalconnect

GlobalConnect is a leading connectivity provider in Northern Europe, with 2000 passionate individuals dedicated to turning customers' visions into reality through connectivity. For over two decades, we've driven digitization across the Nordics, fostering a culture of growth and engaging experiences.