System Support Administrator to global industrial company

About the role

This role is central to supporting Volvos connected services and printed materials during a pivotal system transition. You will administer machines, monitor systems, and provide crucial text-based support to dealers, ensuring smooth operations as we move to new platforms. The role requires adaptability and a service-minded approach within a fast-evolving IT landscape.

You are offered This is a unique 1-year assignment, offering the chance to be a key player in a significant system migration project. You will join a supportive and dynamic 7-person team that fosters collaboration and continuous improvement.

Work tasks

As a System Support Administrator, you will be instrumental in managing the influx and outflow of machines within Volvos service, overseeing operations, and responding to inquiries and orders from dealers. Your primary focus will be on providing system support and facilitating a smooth transition between our old and new platforms, involving significant data management and dealer interaction.

• System support administration for connected services and printed materials.
• Manage orders and ensure correct customer setup.
• Monitor mailbox and provide dealer support (primarily text-based).
• Manage transition activities from old to new platforms.
• Perform master data clean-up and matching.
• Facilitate dealer onboarding.
• Handle dealer invoicing.

We are looking for

• Excellent communication skills in English, both spoken and written.
• Strong customer service orientation.
• Good knowledge of workstation office programs.
• Basic troubleshooting skills.
• Experience with customer contact and support.

It is meritorious if you have

• Experience with Salesforce.
• Familiarity with data analysis.
• Good system knowledge.
• Experience with automation.

To succeed in the role, your personal skills are:

• • Change oriented
• • Supportive
• • Social
• • Orderly
• • Responsible
• • Intellectually curious

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Volvo Construction Equipment AB

Volvo Construction Equipment