Polish-speaking Student Customer Support for BookBeat!

About the role

Currently, BookBeat’s support team consists of a mix of German-, Swedish-, Polish-, Danish-, Norwegian-, and Finnish-speaking support agents who work together to provide the best possible service to BookBeat’s users. As BookBeat continues to grow, we are now looking to expand the Polish part of the support team. This is a long-term need, with shifts primarily scheduled on weekdays, although weekends may also occur. In this role, you will work approximately 15-20 hours per week. The position is flexible, as you can work from anywhere in Sweden and are therefore not tied to an office.

Work tasks

As a customer support agent, you will primarily respond to questions from Polish and English-speaking customers via BookBeat’s web-based support system. These questions may relate to how the service works, technical issues, account settings, sales inquiries, etc. To assist you, there are pre-made email templates available for the most common questions, which you can use as a basis for your replies. Your main tasks will therefore include:

• Respond to incoming customer inquiries via email regarding, for example, content, account settings, and sales.

We are looking for

• You are currently studying at a university or college and have at least 1,5 years left of your studies
• You have previous experience in customer service or administrative work
• Has the availability to work at least 15–20 hours per week.
• You have excellent knowledge of Polish and English, both spoken and written, as all external communication will take place in both languages

It is also highly meritorious if you:

• Have knowledge of Swedish, Norwegian, German, Finnish and/or Danish

To succeed in this role, you should have the following personal qualities: You have an interest in literature and strong written communication skills. You are curious and eager to understand how things work, and you have a strong sense of customer service and professionalism in your interactions. Since the work is independent, you also need to have good problem-solving skills and the confidence to take initiative.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process. To join us in a part-time role, you’ll need another main activity that covers at least 50% of your time. That could be studies, another job, running your own business, parental leave, or something similar.