Danish-speaking Customer Support Agent to Aspia

About the role

Academic Work is seeking, on behalf of Aspia, someone who wants to work in technical support at a growing company within accounting, payroll, and tax. The company uses a proprietary business system that is utilized by both customers and internal employees. The role involves handling incoming cases via phone and email, with a focus on case management, troubleshooting, and guiding users through issues.

We are looking for someone who can start immediately. The assignment will initially last six months, with strong opportunities for both extension and permanent employment. You will be based at Aspia’s office at St. Eriksplan, with the possibility to work from home two days per week.

You are offered

• An assignment at a leading company within the accounting industry
• A close-knit team with a welcoming and inclusive culture, as well as an engaged Team Leader
• Opportunities for skills development in customer service case management with a focus on IT and finance
• A dedicated Consultant Manager from Academic Work who will support and coach you in your continued career

Work tasks

In the role of Customer Support Agent, you will handle cases for Aspia’s customers in Denmark, which includes the following tasks:

• Managing cases via email and phone
• Acting as the first point of contact for customer users and internal employees when troubleshooting technical issues in Aspia’s business system and its integrated subsystems
• Maintaining collaboration with Second Line support and other cross-functional teams
• Contributing to the development of processes and routines

We are looking for

• Has fluent proficiency in Danish, both spoken and written
• Has very good proficiency in English, both spoken and written
• Has previous experience in customer support
• Has good system and computer skills

It is meritorious if you have

• Background in economics and/or interest in IT
• Experience with accounting and/or business systems

To succeed in the role, your personal skills are:

• Service-oriented approach
• Solution- and quality-focused mindset
• Strong communication skills
• Responsible and driven work ethic

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Aspia AB

Read more about Aspia here.