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Advert-ID: 15103344

German speaking Customer Service Specialist

Do you want to be part of our client's international support team in Gothenburg? We are looking for a service-oriented and proactive person who wants to work with customer support for various international markets. If you want to be part of this dynamic workplace, we welcome your application today!

Apply here!

City: Gothenburg

Job Category: Customer Service

Extent: Full time

Start date: April / May

Type of work: Staffing

About the role

As a Customer Service Specialist, you will handle incoming calls and emails from patients, healthcare professionals, and retailers. Your tasks include registering and administering customer inquiries as well as follow-up work. You will also handle customer complaints and support the international sales team by informing customers about offers and promotions.

When you step through the doors of the office, you will immediately receive a warm welcome from your colleagues, who are all eager to make you feel welcome and part of the team. The company has a relaxed atmosphere and encourages laughter and a positive culture in the workplace. In this position, you will have the opportunity to develop your skills in both support and the healthcare sector.

In order to succeed in this role you should be able to build good relationships with both customers and colleagues. You are a team player with strong empathic skills who thrives in a high-paced environment. You need to have an analytical and pedagogical approach to provide excellent customer service.

You are offered

  • Opportunity to work in an international environment within an innovative company.
  • Work in a flexible workplace with a hybrid solution.
  • The chance to be part of the company's journey and development.

We are looking for

  • Has a relevant post-secondary education.
  • Has previously worked in customer support – preferably with technical products.
  • Speaks and writes German, Swedish and English fluently as it is required in daily work.

It is meritorious if you have

  • Other language skills.
  • Experience in technical support.

To succeed in the role, your personal skills are:

  • Structured
  • Service-minded
  • Problem solver

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Become a part of Academic Work

When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a team of consultant managers to support you through your career with us.

Read more about Academic Work
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Do you have questions about this job?

Jennelie Ekbladh or a colleague in the recruitment team will gladly answer you on gbg01@academicwork.se Please specify advert-ID in your email: 15103344

Apply here!